Alternative Dispute Resolution

Alternative Dispute Resolution

 

Dispute Resolution
Dear customer,
To support you in exercising your right to complain to an official, third-party and impartial entity, and as provided for in Law No. 144/215 of 8 September 2015, we have gathered some information that will help you in this process.

If you are not satisfied with the solution presented by our company in the face of a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contacts we disclose:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts Tel.: 213 847 484; E-mail: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Centre Tel.: 289 823 135; E-mail: cimaal@mail.telepac.pt

3. Consumer Conflict Arbitration Center of the District of Coimbra Tel.: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Dispute Arbitration Centre Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Center Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt

6. Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court Tel.: 253 422 410; E-mail: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) Tel.: 253 617 604; E-mail: geral@ciab.pt

8. Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt

9. Insurance Information, Mediation and Ombudsman Center www.cimpas.pt

Alternatively, you can consult the Consumer Portal, at www.consumidor.pt , or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr .
 

 

 

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